Clueless Netflix changes their mind about changing their service... again
It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.
Apple became what they are by showing customers what they needed before the customers even knew it themselves. They have a feel for the market and industry that, backed by their vision, makes them a fan favorite.
Netflix, by contrast, seems completely out of control. They raised their rates unexpectedly, infuriated their customers, then apologized. Then they announced a split of their streaming and DVD branches, which they've now also dropped and apologized. They are "listening to their customers", they said.
No, they are reacting to repeated backlash because they really don't understand their customers at all. They're just reactive, and it's sad seeing them eat up good will so fast. I was an early Netflix adopter and fan, and now they look like a bunch of clueless clowns.
